Travel Tip #384

March 9th, 2008, 10:25 pm PST by Greg

I’m passing through Toronto as I write this (but posting it after I got back to Vancouver, as I’m too cheap to pay for wireless). There was a crazy snowstorm yesterday in Toronto. Things are cleared now, and my flights weren’t affected.

There are still a lot of people around the airport, standing in lines for customer service, or whatever other airline person will talk to them. I guess a lot of connections must have been cancelled: maybe to airports that took the storm later, or were hit harder.

The people in these lines are the subject of my travel tip:

If you find yourself in an airport needing to fix your flight, don’t wait in a line. Phone the airline. There will invariably be hundreds or thousands of other people in the same situation as you. There’s no hope of the staff in the building dealing with it quickly. Phone their toll-free number (it’s probably on your itinerary or boarding pass) and jump to the front of the line.

The operator should be able to rebook you, and give you a confirmation number. From there, you’re home-free and just need to check back in.

To be fair, there were also a lot of people bumming around for standby, probably after their original flight was cancelled. I have no good tip for those people.

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